FAQ

• How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C... See more
• How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod... See more
• How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl... See more
• What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba... See more